Welcome to The Datery. By accessing or making a purchase on thedateryshop.com, you agree to the following Terms & Conditions, Returns & Exchange Policy, and Privacy Policy. Please read this combined legal page carefully before using our website or placing an order.

1. TERMS & CONDITIONS

1.1 General
These Terms & Conditions apply to all orders placed through our website. The Datery reserves the right to update or modify these terms at any time without prior notice. Continued use of the site constitutes acceptance of these updates.

1.2 Products
All products offered by The Datery are perishable food items.
Product images shown on our website are for illustrative purposes only, and actual items may vary slightly due to natural variations in ingredients and hand-crafted production.

1.3 Pricing & Payment

• All prices are listed in [JOD] and include applicable taxes unless otherwise stated.
• Payment must be completed at checkout for the order to be processed.
• We accept all major payment methods displayed at checkout.
• Prices are subject to change at any time.

1.4 Order Processing & Dispatch

• At The Datery, we ensure each order is prepared with care and dispatched promptly.
• All orders are processed and shipped within 24 hours of confirmation.
• We work with trusted delivery partners for logistics.
• Delivery timelines vary based on location.

Once dispatched, customers receive a Shipment Confirmation via email and SMS.
For enquiries regarding multiple deliveries, contact info@thedatery.shop.

1.5 Delivery & Shipping

1.5.1 Delivery Responsibility

We ensure that orders are shipped in excellent condition to the address provided by the customer.
The customer is responsible for ensuring all delivery details are accurate.

1.5.2 Delivery Issues Beyond Our Control

The Datery is not responsible for delays or delivery failures due to:

• Incorrect or outdated shipping address
• Recipient unavailability at time of delivery
• Invalid or unreachable contact details (email or phone)
• No refunds or replacements will be issued for orders affected by such issues.

Please include:

• A detailed explanation
• Clear photographs of the issue
• As our products are perishable, claims without proper documentation cannot be processed.
• The Datery reserves the right to limit replacement approvals.

1.7 Cancellation Policy
Orders cannot be canceled once they have been processed or dispatched.

For urgent cancellation requests prior to processing, email info@thedatery.shop immediately.

1.8 Intellectual Property
All content on this website — including images, text, product descriptions, logos, and designs — is the property of The Datery and may not be reproduced without written permission.

1.9 Limitation of Liability
The Datery is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability is limited to the total amount paid for the order.

1.10 Governing Law
These terms are governed by the laws of Jordan.
Any disputes will be subject to the exclusive jurisdiction of the courts in that region.

2. RETURNS & EXCHANGE POLICY

2.1 Eligibility
Because our items are perishable, we do not accept traditional returns.
However, we do offer replacements or exchanges if:

• The product quality upon delivery is unsatisfactory,
• You notify us within 24 hours, and
• You provide a detailed description and clear photos.
• Requests without documentation or submitted after 24 hours cannot be processed.

2.2 Non-Eligible Situations
Replacements or exchanges cannot be offered if:

• Dissatisfaction is based on personal taste
• The product was mishandled after delivery
• Incorrect/incomplete delivery details were provided
• Recipient was unavailable
• Contact details were invalid or unreachable

2.3 Replacement Process
If your request is approved:

• A replacement will be prepared and dispatched at no additional cost
• Delivery timelines depend on your location
• The Datery may limit replacement requests depending on circumstances
• Refunds are not provided unless legally required.

2.4 Multiple Delivery Requests
For large orders, corporate requests, or multiple delivery enquiries, contact:
info@thedatery.shop

3. PRIVACY POLICY

3.1 Introduction
We value your privacy. This policy outlines how we collect, use, store, and safeguard your information when you use thedateryshop.com.

3.2 Information We Collect
A. Personal Information
Provided during account creation, checkout, or communication:

• Name
• Email address
• Phone number
• Billing & shipping addresses

B. Payment Information
Processed securely through third-party payment gateways.
We do not store or access your full payment details.

C. Technical Information
Collected automatically:

• IP address
• Browser type
• Device information
• Pages viewed, time spent, sessions
• Cookie data

3.3 How We Use Your Information
Your data may be used to:

• Process and fulfill orders
• Send order confirmations and updates
• Improve our website and customer experience
• Prevent fraud
• Comply with legal requirements

We do not sell your personal data.

3.4 Cookies
We use cookies to:

• Improve site performance
• Personalize browsing
• Enable cart and checkout functionality
• You can manage cookies through your browser settings, though disabling them may affect functionality.

3.5 Data Sharing
We may share your information with:

• Delivery partners (name, address, contact number)
• Payment processors
• IT, hosting, and analytics providers
• All third parties are required to safeguard your data.

3.6 Data Security
We implement secure servers and industry-standard encryption to protect your data.
Access is restricted to authorized personnel only.

3.7 Data Retention
We retain data only for as long as reasonably required for:

• Order fulfillment
• Legal obligations
• Business operations
• You may request deletion at any time.

3.8 Your Rights
Depending on your location, you may have rights to:

• Access your data
• Request correction
• Request deletion
• Withdraw marketing consent
• Request a copy of your stored data

To exercise these rights, email info@thedatery.shop .

3.9 Updates to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated revision date.

4. CONTACT INFORMATION

For all legal, shipping, returns, or privacy enquiries, contact:
📩 info@thedatery.shop