We ensure that all orders arrive in excellent condition at the shipping address you provide. If you’re not fully satisfied with the quality of your order upon delivery, please reach out to info@thedatery.shop within 24 hours of receiving it. Be sure to include a detailed explanation and clear photos to support your request for a replacement or exchange. As our products are perishable, we’re unable to process claims without proper documentation.

Please note that The Datery reserves the right to limit the number of replacements issued.

The Datery cannot be held responsible for delivery issues in the following cases:

• An incorrect or outdated shipping address was given.
• The recipient was unavailable at the time of delivery.
• Incorrect or invalid contact details of the recipient including contact number or email address.